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SHIPPING & RETURNS

Shipping Guide

Our estimated delivery dates are based on the following factors: processing time for your order, the shipping options you've chosen and the destination address. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.

Shipping Detail For Non-Personalized items 

For Non-Personalized items
Shipping Method Shipping Cost Processing Time for Non-Personalized Items Time from Shipping Until Delivery
Registered Airmail Free 2-4 Business Days 7-15 Business Days
Expedited Shipping 15 US Dollars 3-7 Business Days

Shipping Detail For Personalized items 

For Personalized items
Shipping Method Shipping Cost Processing Time for Non-Personalized Items Time from Shipping Until Delivery
Registered Airmail Free 7 Business Days 7-15 Business Days
Expedited Shipping 15 US Dollars 3-7 Business Days

 

Note: For countries beside the US, Canada and Australia, Registered Airmail may take up to 22 business days to arrive due to local dispatch or other reasons. Motif makes every attempt to deliver your items within the specified time; however, we are not responsible for any failure to deliver within that time. If you need your package to arrive by a specific date, we strongly recommend you use expedited shipping which is much faster and guaranteed.

Motif delivers to the following countries:

Motif Shipping Country / Region
Country / Region IATA Country / Region IATA
Argentina AR Macao MO
Australia AU Malaysia MY
Austria AT Mexico MX
Belgium BE Netherlands NL
Brazil BR New Zealand NZ
Brunei BN Norway NO
Bulgaria BG Pakistan PK
Canada CA Philippines PH
Chile CL Poland PL
Colombia CO Portugal PT
Costa Rica CR Romania RO
Croatia HR Saudi Arabia SA
Czech Republic CZ Serbia RS
Denmark DK Singapore SG
Estonia EE Slovakia SK
Finland FI Slovenia SI
France FR South Africa ZA
Germany DE Spain ES
Greece GR Sweden SE
Hong Kong HK Switzerland CH
Hungary HU Taiwan TW
India IN Thailand TH
Indonesia ID Turkey TR
Ireland IE Ukraine UA
Israel IL United Arab Emirates AE
Italy IT United Kingdom GB
Japan JP United States US
Korea Rep. KR Vietnam VN
Lithuania LT    

If you are not in the country listed above, please contact our customer service at service@motif.me

For the expression of thanks to users, we offer free Expedited Shipping for orders over USD $150 in countries and regions showed below:

Free Shipping Country / Region for Orders Over $150
Country / Region IATA Country / Region IATA
Australia AU Korea Rep. KR
Belgium BE Macao MO
Canada CA Netherlands NL
France FR Singapore SG
Germany DE Spain ES
Hong Kong HK Switzerland CH
India IN Taiwan TW
Ireland IE United Kingdom GB
Italy IT United States US
Japan JP    

 Customs, Duties and Taxes

Purchased goods may be subject to import taxes, customs duties and fees levied by the destination country or state.

The recipient specified on the delivery address may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient specified on the delivery address.

You will also be responsible for the consequence caused by the failure to pay for charges or fees mentioned above.

Motif has no control over these charges and cannot predict what they may be.

It is the responsibility of the recipient to contact their local customs office for more information.

When customs clearance procedures are required, it can cause delays beyond Motif’s original delivery estimates. 

Return Policy

We want to make sure you're 100% satisfied with your purchase, but if you are not happy for any reason, here's the good news: we accept returns within thirty (30) days of delivery (the date listed on tracking information) for most items in new condition. Simply email your return request to service@motif.me within 30 days for refund or exchange. Without the email, or passed the 30 day’s period, unfortunately, we cannot process any refund or exchange.

To be eligible for a return: Item must be unused, and not damaged or altered in any way, with original tags must be attached, in its original packaging with the receipt or proof of purchase.

The following items cannot be returned or exchanged: Customized items, engraved items, gift cards, coupons, and any other items marked as "Final Sale."

International Returns

Send your return request to service@motif.me within 30 days of receiving your purchase. After your application for return is approved, please follow the return instruction email. You must return your items to the address below within 30 days from the day you received your package. You will receive your refund in the original form of payment. Unfortunately, we cannot refund duties, taxes or shipping charges.

Refunds and Processing

• Refunds will be processed within approximately 7 to 10 business days after we receive your return.

• Original shipping charges are non-refundable.

• International return shipping charges are non-refundable. 

Exchanges

We process exchanges free of charge only when items are defective, damaged, or incorrect. If you need to exchange for the same item, please send us an application email to service@motif.me.

After your application is approved, please follow the Exchange Instruction email from Customer Service and send your product to the specified address.

You will be responsible for the shipping costs for exchanging your purchase. Original shipping costs are non-refundable. For International Exchanges, you are responsible for any duties or taxes. If you are shipping an item over $50, we strongly suggest using a trackable shipping service or purchasing shipping insurance to guarantee delivery. We are not responsible for lost items sent without a tracking record. Depending on where you live, processing time for your exchanged product to reach you may vary.

For further inquiries, please contact us at service@motif.me

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